Discover Our Journey and Values
Meet Our Team
Hjelmir T.
Lead – Technical Services
Hjelmir is our lead technical agent, holding Bachelor’s in Computer Engineering and is a certified systems architect. Known for his expertise and innovative IT solutions, customer enjoy working with Hjelmir for his approachable nature and commitement to excellence.
Norelsa. V
Tier 1 Agent – Lead
From exceptional customer support to quick one-call resolutions on tickets, Norelsa is a great support to our customers while providing innovation and guides from his experience. She is a Microsoft certified agent and holds years of direct customer and technology experience.
Tier 1 Agents – Networking
Tech support for Azure cloud services. Solves complex network and server issues, communicates well with customers, manages virtual networks, develops security policies, troubleshoots.
Tier 1 – Endpoint Agents
A Tier 1 agent for endpoint support is a technical support professional who provides basic assistance to end-users regarding their endpoint devices such as desktops, laptops, smartphones, and tablets.
Tier 2 – Support Agents
Data & Technical Analysis Team
Tasked with complex customer service problems, tier 2 teams rely on the data and technical analysis team. Their tasks includes reviewing data logs for patterns, root cause analysis, technical reviews, and error analysis. These methods help teams quickly identify and solve any issues.
