Discover Our Journey and Values

 

Founded in 2024, Inks N Stuff IT was born from a passion for technology and a commitment to helping businesses thrive in an increasingly digital landscape. Our mission is to empower organizations by delivering innovative and reliable IT solutions that not only enhance productivity but also drive sustainable growth.

At the core of our services is a strong emphasis on cybersecurity. We offer advanced, AI-powered applications and prevention-based endpoint management, ensuring that our clients remain protected against evolving threats. Our dedication to ongoing training for our team members means we stay ahead of the curve as technology and threats change, allowing us to provide our clients with the most effective and up-to-date solutions.

We believe in integrity, innovation, and a customer-centric approach, tailoring our services to meet the unique needs of each client. Our values guide every project: we prioritize honest communication, stay informed about the latest technology trends, and collaborate closely with our clients to develop impactful solutions.

Join us in simplifying technology for your business while enhancing your security and ensuring your continued success.

Meet Our Team

Get to know the talented individuals behind Inks N Stuff IT.
Irish DugaDuga

Operations & Customer Service

Irish is dedicated to the customer experience. She provides quick responsive support to both our clients and our team.

Krissel Villamil

Manager – Technical Services 

Krissel is a founding member of our team. With her years of experience she is on the frontlines managing our special projects and Tier 2 support team.

Christian Villamil

Tier 1 Agent – Lead

From exceptional customer support to quick one-call resolutions on tickets, Christian is a great support to our customers while providing innovation and guides from his experience.

H.A.L

Tier 1 – Customer Service

HAL is our AI powered customer service agent. Tasked with resolving basic troubleshooting, quick technical questions and handling customer service requests. 

Tier 1 Agents – Networking

Tech support for Azure cloud services. Solves complex network and server issues, communicates well with customers, manages virtual networks, develops security policies, troubleshoots.

Tier 1 – Endpoint Agents

A Tier 1 agent for endpoint support is a technical support professional who provides basic assistance to end-users regarding their endpoint devices such as desktops, laptops, smartphones, and tablets. 

Tier 2 – Support Agents

A Tier 2 support agent is responsible for handling and resolving more complex technical issues that have been escalated from Tier 1 agents. They have advanced technical knowledge, skills, and experience to troubleshoot and solve complex problems that are beyond the scope of the Tier 1 agents.

Data & Technical Analysis Team

Tasked with complex customer service problems, tier 2 teams rely on the data and technical analysis team. Their tasks includes reviewing data logs for patterns, root cause analysis, technical reviews, and error analysis. These methods help teams quickly identify and solve any issues.

Join Our Team

Explore exciting career opportunities with Inks N Stuff IT.